Privacy policy

Last updated: July 21, 2026

At Buckle & Brooks, privacy is treated with the same level of care as our products. This policy outlines how information is collected, used, and protected when you interact with our store, website, and services (the "Services").

By accessing or using the Services, you acknowledge and agree to the practices described below.

Information We Collect

We collect only what is necessary to provide a seamless and secure experience. This may include:

Contact Information: Name, email address, phone number, billing and shipping details
Order & Transaction Details: Products viewed, added to cart, purchased, returned, or exchanged
Payment Information: Processed securely through trusted payment providers (we do not store full payment details)
Account Information: Preferences, saved details, and login credentials (if applicable)
Device & Usage Data: Browser type, IP address, and interaction behavior to improve performance and usability
Customer Communication: Messages, inquiries, and feedback shared with us

How We Use Information

Your information is used to deliver a refined and reliable experience:

Order Fulfillment: Processing payments, shipping orders, and managing returns or exchanges
Experience Optimization: Improving website performance, usability, and personalization
Customer Support: Responding to inquiries and providing assistance
Communication: Sending order updates and relevant service notifications
Security & Integrity: Preventing fraud, maintaining platform security, and protecting transactions
Marketing (Optional): Sharing product updates or offers (you may opt out at any time)

Sharing of Information

We do not sell your personal information. Information may be shared only when necessary with:

Service Providers: Payment processors, shipping partners, analytics tools, and platform infrastructure
Platform Providers: Our store is powered by Shopify, which supports secure transactions and functionality
Legal Requirements: When required to comply with applicable laws or protect our rights

All partners are expected to handle information responsibly and securely.

Data Security

We implement appropriate safeguards to protect your information. While no system is entirely immune, we continuously work to maintain a secure environment.

We recommend avoiding the use of unsecured channels when sharing sensitive information.

Data Retention

Information is retained only for as long as necessary to:

Fulfill orders and provide services
Meet legal and regulatory obligations
Resolve disputes and enforce policies

Your Rights

Depending on your region, you may have the right to:

Access the information we hold about you
Request corrections or updates
Request deletion of your data
Opt out of marketing communications

Requests can be made through our support channels.

Third-Party Services

Our website may contain links or integrations with third-party platforms. Their privacy practices operate independently, and we recommend reviewing their policies when interacting with them.