Privacy policy
PRIVACY POLICY
Last updated: 21 October 2026
At Buckle & Brooks, privacy is treated with the same care as our products. This policy explains how we collect, use and protect information when you use our store, website and services (the "Services"). By using the Services, you agree to the practices below.
Information we collect
- Contact information: name, email address, phone number, billing and shipping details
- Order details: products viewed, added to cart, purchased, returned or exchanged
- Payment information: processed securely by our payment providers; we do not store full card details
- Account information: preferences and saved details, where you have an account
- Device and usage data: browser type, IP address and how you use the site
- Messages: questions and feedback you send us, including on WhatsApp
How we use it
- Processing payments, shipping orders and handling returns
- Improving the website
- Customer support
- Order confirmations, dispatch and tracking messages by email, SMS or WhatsApp
- Preventing fraud and protecting transactions
- Marketing about drops and offers, which you can opt out of at any time
Sharing
We do not sell your personal information. We share it only with service providers that help us run the store (payment processors, couriers, analytics and advertising tools), with Shopify, which powers our store, and when required by law.
Security and retention
We use appropriate safeguards to protect your information and keep it only as long as needed to fulfil orders, meet legal obligations and resolve disputes.
Your rights
You can ask to access, correct or delete the information we hold about you, or opt out of marketing, by contacting us.
Children
Our Services are not intended for anyone under 18, and we do not knowingly collect their data.
Changes
We may update this policy. The latest version is always on this page.
Contact: buckleandbrooks@gmail.com · WhatsApp +92 339 4919545