Buckle & Brooks

Privacy policy

How we collect, use and protect your information.

Last updated: 21 October 2026
At Buckle & Brooks, privacy is treated with the same care as our products. This policy explains how information is collected, used and protected when you use our store, website and services (the “Services”). By using the Services, you agree to the practices below.

    What we gather

    Information we collect

    Only what's needed to serve you well.

    Contact information

    Name, email address, phone number, billing and shipping details.

    Order details

    Products viewed, added to cart, purchased, returned or exchanged.

    Payment information

    Processed securely by our payment providers. We do not store full card details.

    Account information

    Preferences and saved details, where you have an account.

    Device & usage data

    Browser type, IP address and how you use the site, to improve performance.

    Messages

    Messages, questions and feedback you send us, including on WhatsApp.

    Putting it to use

    How we use it

    Order fulfilment

    Processing payments, shipping orders and handling returns or exchanges.

    Improving the site

    Making the website faster, easier to use and more relevant.

    Customer support

    Answering your questions and helping with orders.

    Order updates

    Confirmations, dispatch and tracking messages by email, SMS or WhatsApp.

    Security

    Preventing fraud and protecting transactions.

    Marketing (optional)

    News about drops and offers. You can opt out at any time.

    Who sees it

    Sharing of information

    We do not sell your personal information.

    Service providers

    Payment processors, couriers, analytics and advertising tools that help us run the store.

    Platform

    Our store runs on Shopify, which processes data to provide secure checkout and store features.

    Legal requirements

    When required by law or to protect our rights.

    The rest

    Your data, your rights

    1. 01

      Data security

      We use appropriate safeguards to protect your information. No system is completely immune, so please avoid sharing sensitive details over unsecured channels.

    2. 02

      Data retention

      We keep information only as long as needed to fulfil orders, meet legal obligations and resolve disputes.

    3. 03

      Your rights

      You can ask to access the information we hold about you, correct it, delete it, or opt out of marketing. Contact us using the details below.

    4. 04

      Third-party services

      Our site may link to or integrate with other platforms, such as Instagram and WhatsApp. Their privacy practices are their own.

    5. 05

      Children's privacy

      Our Services are not intended for anyone under 18, and we do not knowingly collect their data.

    6. 06

      Updates

      We may update this policy. The latest version is always on this page.

    7. 07

      Contact

      Questions about your data? Email buckleandbrooks@gmail.com or WhatsApp +92 339 4919545.