Frequently Asked Questions

We offer several delivery options across Pakistan.

Standard Delivery - PostEx: 4-7 working days. 
Fast Delivery - TCS: 1-3 working days. 
Same-Day Delivery: Available in selected areas of Islamabad and Rawalpindi for eligible orders placed before the applicable cut-off time.

Tracking information may be provided once your order has been dispatched.

Our current delivery rates are:

Standard Delivery - PostEx: Rs. 250
Fast Delivery - TCS: Rs. 500
Same-Day Delivery - Selected Islamabad & Rawalpindi areas: Rs. 499 

Free shipping may be offered from time to time as part of selected promotions, campaigns, or special offers. Any applicable free-shipping offer and its conditions will be clearly communicated at the time of purchase.

Yes. Same-day delivery is available in selected areas of Islamabad and Rawalpindi for eligible orders placed before the applicable cut-off time.

Orders placed after the cut-off may be delivered the following day. Same-day delivery availability is subject to the delivery area and courier availability.

From time to time, Buckle & Brooks may offer free shipping as part of selected promotions, campaigns, or special offers.

Free-shipping promotions may apply to specific products, orders, locations, or promotional periods. Any applicable offer and its conditions will be clearly communicated at the time of purchase.

Our products are made using carefully selected materials depending on the individual product.

Our caps are made from cotton, while our bags may be made from full grain leather or PU leather, depending on the specific product.

The material of each product is clearly stated on its product page.

Each product page clearly specifies the material and available options.

If you're unsure which option is right for you, contact us before ordering and we'll be happy to help.

We work hard to represent every product as accurately as possible. However, slight variations in color or appearance may occur due to lighting, photography, and differences between screens.

Natural leather may also have variations in grain, texture, and character. These are natural characteristics of the material and can make each piece unique.

Yes. Our bags are designed with everyday practicality in mind, including useful storage, durable construction, and functional design.

With proper care and use, the materials can develop more character over time.

Product lifespan depends on the specific material, frequency of use, and care.

We focus on careful construction, quality materials, and durable hardware to create pieces designed for regular use. Proper care can help extend the life of your Buckle & Brooks piece.

Yes. We offer a 7-day return policy from the date of delivery.

Items must be unused and in their original packaging to be eligible for return.

Return shipping costs are the customer's responsibility unless otherwise agreed by Buckle & Brooks in cases such as receiving an incorrect or damaged item.

For damaged or incorrect items, please contact us so we can review the issue and arrange an appropriate replacement or resolution.

For other situations, please contact us before sending an item back so we can guide you through the available options.

Please contact us as soon as possible after delivery with your order details and clear photos showing the issue.

We'll review the situation and work with you to resolve it as quickly as possible.

Once an approved return has been received and processed, the refund will be handled according to the applicable payment method and refund process.

The time for funds to appear may vary depending on the payment provider or financial institution.