Frequently Asked Questions

Orders are typically delivered within 4 – 7 business days after dispatch. You'll receive tracking updates once your order is on its way, so you'll know exactly where it is.

We craft each piece using 100% cotton for breathability and premium leather or PU leather, depending on the product. Every material is carefully selected for durability, comfort, and its ability to age beautifully with use.

Each product clearly specifies the material in its description. If you're unsure before ordering, reach out — we're happy to help you choose the right piece.

We work hard to represent every product as accurately as possible. However, slight variations in color or texture may occur due to lighting and screen differences. Natural materials like leather also develop unique characteristics over time, which is part of their beauty.

Absolutely. Every bag is designed for everyday use, with an emphasis on durability, practical storage, and structural integrity. The more you use them, the more character they develop.

Yes. Our products are built to endure, from reinforced stitching to carefully chosen materials. With proper care, your Buckle & Brooks piece will age beautifully and remain functional for years. We believe in making things that last.

Yes. We accept returns within 30 days of delivery, as long as the item is unused and in its original condition. We want you to be satisfied with your purchase.

Customers are responsible for return shipping costs. We recommend using a trackable service to ensure your item arrives safely and you have proof of delivery.

Yes, we offer exchanges for damaged or incorrect items at no additional cost. For other cases, we recommend placing a new order and returning the original item for a refund.

Contact us within 48 hours of delivery with proof of purchase and photos of the issue. We'll resolve it quickly, either through replacement or refund.

Once your return is received and approved, refunds are issued to your original payment method. Processing times vary depending on your bank or payment provider, but typically take 5–10 business days.